Withdrawal from store
The withdrawal of the order from the Boullard Musique SA store is possible by selecting the "withdrawal from store" option on the site when placing the order. The order is prepared and set aside while waiting to be claimed. The Customer is informed by e-mail or by telephone as soon as the order is ready for withdrawal from the store. The order can be collected on presentation of the order number as well as an identity document and during the opening hours of the store. If the goods are not taken over by the Customer within 21 days, Boullard Musique SA reserves the right to send the goods to the Customer and at his expense, or to cancel the order, or to terminate the contract purchase. In all cases, compensation can be claimed. Deliveries in Switzerland
Deliveries in Switzerland are made only to addresses in Switzerland and the Principality of Liechtenstein, at the expense and risk of the Customer. Standard deliveries (less than 31 kg)
are made with DHL and LAPOSTE carriers depending on the nature of the product. Orders placed before 3 p.m. are delivered to you the next day.
The prices and delivery times can be viewed here.
If the Customer is absent during the delivery of a package, a calling card will be left at the delivery address. Failure to receive the products due to absence and at the expiration of a period of 21 days, Boullard Musique SA reserves the right to recover the goods, to cancel the order and to proceed with the reimbursement (excluding costs processing, packaging and shipping). Bulky deliveries (and / or more than 31 kg and / or FRAGILE and at high value)
are made by the Boullard Musique SA team within a radius of 20 km maximum, the products in their original packaging, at no - from the door of the building or the house, excluding acoustic pianos as referred to in the point dedicated to these products. Beyond 20 km, deliveries are made with the transporter CAMION TRANSPORT, the products in their original packaging, on a pallet and as close as possible to the doorstep of the building according to the sidewalk or the house, excluding Acoustic pianos as referred to in the point dedicated to these products. No packaging material can be taken back, it is the Customer's responsibility to organize the management of its packaging waste. A delivery information form is mandatory and duly completed by the Customer before the order confirmation. The Boullard Musique SA team contacts the Customer by telephone to check the delivery information and to agree on the delivery day. No fixed delivery time can be guaranteed.
The prices and delivery times can be viewed here. The PREMIUM service option
Can be added to the basket at the time of ordering and only for all bulky deliveries or over 31 kg. The PREMIUM service is: Taking charge of the delivery by the Boullard Musique SA team. The deposit of the instrument in the room and the location desired by the recipient. The complete commissioning of the instrument. The basic price of the PREMIUM service is 150 CHF for a delivery address less than 60 km from Morges and is added to the standard price of a bulky delivery or more than 31 kg. A fixed price of CHF 1.50 is applied for every additional km beyond 60 km compared to the Boullard Musique SA store, located in Morges (1110), Riond Bosson n ° 10. The calculation is made automatically according to the delivery address entered in the basket when placing the order. Once the order has been validated and paid, the Boullard Musique SA team contacts the Customer to organize the delivery day, the time of the meeting, and check all the information necessary for the smooth running of the delivery. Boullard Musique SA draws the attention of the Customer that it is their responsibility to assess the feasibility of delivery and deposit. A place that is easy to access and compatible with the reception of the product (size of the doors and passages, the size of the elevator, etc.). It is the responsibility of the Customer, if a delivery or deposit defect occurs due to a lack of information when ordering or checks by telephone. In these cases, delivery is made to the possible place of destination. For places where traffic is prohibited, delivery is made to the valley station or as far as it is possible to reach by normal road vehicle. Additional costs may arise due to long journeys to the place of destination, at the expense of the Customer.
The prices and delivery times can be viewed here. The deliveries of acoustic pianos
have been made with the specialized transporter MILOCH for more than 30 years. The postage and processing costs are calculated after validation of the order. The prices vary according to the place of delivery and according to the dimensions of the piano. Boullard Musique SA in collaboration with Miloch are doing their best to obtain the best price. The service is increased by additional costs in the event of difficulties that may arise during transport (particularly difficult floor, use of a crane). The tariff that Boullard Musique SA communicates to the Customer does not include customs clearance costs, taxes and customs duties for transport outside Switzerland, near the border. Deliveries outside Switzerland
Deliveries outside Switzerland are made only to complete addresses duly informed by the Customer, at the expense and risk of the latter. For deliveries outside Switzerland, the amount of shipping and handling costs are calculated after validation of the order. These costs are calculated according to the country of destination, the number of packages and the weight. The invoice for shipping costs is sent by email to be paid on the site and, before any packaging and shipping. The amount of the shipping cost invoice can be contested by the Customer. If necessary, results in the cancellation of the initial order, the cancellation of the shipping cost invoice and a full refund of the order within 21 working days. In order to avoid any unpleasant surprises when ordering outside Switzerland, we invite you to contact the store directly on 021 811 28 28 for any further information. Switzerland is not part of the European Union. By importing goods from abroad, the Customer is subject to taxes which are added to the purchase price of the goods, as well as to transport costs including VAT, customs duties, customs clearance costs ( i.e. the administrative fees collected by the freight forwarder when going through customs, to be differentiated from customs duties).
Standard deliveries (less than 31 kg) outside Switzerland are made with the carrier LAPOSTE.
The prices and delivery times can be viewed here.
Large deliveries (or more than 31 kg) outside Switzerland The prices are personalized for each delivery to ensure a fair price and not overvalued. An order is created on the Customer account comprising the amount of shipping costs to be paid by the means of payment chosen by the Customer.
Boullard Musique SA contacts the Customer to organize the day and time of delivery once the shipping and handling costs have been carried out.